Shipping policy
Last updated: November 8, 2026.
This policy explains shipping for orders placed through the United States version of Feveli at feveli.com.
Where we ship
We accept orders for United States addresses where an available shipping service is shown at checkout. Only the options displayed for your specific address apply.
Order processing and delivery estimates
Orders are shipped from our fulfillment warehouse in Utah. Please allow 1–3 business days for order processing. Processing time is separate from transit time. The available shipping services and estimated arrival dates for your address are shown at checkout.
Business days exclude weekends and public holidays. Shipping estimates are not a promise that every order will arrive within the same number of days.
An order confirmation does not mean your order has shipped. If a product has a different processing time or future availability, we disclose this before purchase. If availability changes after an order is accepted, we will notify you and will not change the agreed timeframe without your consent.
Unless another timeframe has been agreed, we deliver without undue delay and no later than 30 days after the contract is concluded. A longer timeframe applies only when it was expressly agreed before the contract was concluded.
Shipping options and charges
USPS and FedEx shipping options are available where supported for your address. For orders below $120 USD, shipping charges are calculated at checkout. United States orders of $120 USD or more qualify for free shipping.
Before you confirm your order, checkout shows the available shipping service, its cost, the estimated arrival date, and your order total. We do not add unagreed charges after you confirm your order.
Tracking and receiving your order
When your order is handed to the carrier and tracking is available, we send the tracking information using the contact details provided with your order. Please check your delivery name and address carefully. If you notice an error, contact us as soon as possible so we can check whether a correction is still possible.
If the package or product appears damaged, take photos if possible and ask the carrier to note the damage. Contact us so we can help. The absence of photos, a carrier report, or an inspection at delivery does not by itself remove your applicable legal rights.
For shipping arranged by us, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receive the goods. If you independently arrange transport with a carrier we did not offer, the applicable legal rules apply.
Delayed or unsuccessful delivery
If we expect a delay, we will notify you and discuss the available solutions. A new timeframe is not considered accepted merely because we have communicated it.
If we do not deliver within the agreed timeframe, you may give us a reasonable additional period to do so. If we still do not deliver, you may cancel the contract. You may cancel immediately in circumstances provided by applicable law, including where we refuse delivery or the agreed delivery date was essential and this was clear when the contract was concluded. If the contract is canceled because we failed to deliver, we refund payments received without undue delay.
Questions about your order
Please use our contact page. For returns after delivery, see our Returns and Refunds Policy.